Essentially Health Food LLC, Dubai (“Essentially”) a company formed under the laws of the United Arab Emirates, maintains the https://essentially.ae/ website (“Site”).
In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Data Security and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “Essentially”, “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
The United Arab Emirates is our country of domicile. The law of the United Arab Emirates, as applicable in Dubai, governs these terms and conditions. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the UAE. By accessing this website and using our services/buying our products you consent to these terms and conditions. Your terms and conditions shall not apply, unless accepted by us in writing. If any of these terms are deemed invalid or unenforceable for any reason then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.
We will not trade with or provide any services to OFAC and sanctioned countries.
Essentially will use its best efforts to protect your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of agreed services and products. We will use our best efforts to provide the highest level of support in order to maintain maximum information security. However as you are aware – we cannot guarantee absolute security for the website and therefore cannot be held liable against it in any manner whatsoever.
The information on this website is provided on an “as is” basis. The information on our website offers you general information about health, cleansing and nutrition. Our website does not provide medical or other counselling advice. Nothing stated or posted on our site or available through any services are intended to be, and must not be taken to be, the practice of medical and counselling care. For purposes of this agreement, the practice of medicine and counselling includes, without limitation, psychiatry, psychology, psychotherapy, providing health care treatment, instructions, diagnosis, prognosis or advice. Neither Essentially nor its suppliers or affiliates make any warranty that the website will be error free or that access thereto will be continuous or uninterrupted. To the fullest extent permitted by law, this Company:
• EXCLUDES ALL REPRESENTATIONS AND WARRANTIES RELATING TO THIS WEBSITE AND ITS CONTENTS OR WHICH IS OR MAY BE PROVIDED BY ANY AFFILIATES OR ANY OTHER THIRD PARTY, INCLUDING IN RELATION TO ANY INACCURACIES OR OMISSIONS IN THIS WEBSITE AND/OR THE COMPANY’S LITERATURE.
• IS NOT RESPONSIBLE FOR THE USE OF ANY PRODUCTS PURCHASED THROUGH THIS WEBSITE. NEITHER THE CONTENT NOR ANY PRODUCTS OFFERED THROUGH THE WEBSITE ARE INTENDED TO BE, NOR SHOULD THEY BE USED AS, A SUBSTITUTE FOR PROFESSIONAL DIAGNOSIS OR TREATMENT IN ANY WAY. ANY INFORMATION THAT YOU FIND ON THE WEBSITE, RECEIVE FROM OUR AGENTS OR EMPLOYEES BY PHONE, FAX, ELECTRONIC MAIL OR OTHER TRANSMISSION MEDIUM, ON WEBSITES WHICH WE LINK TO, OR OBTAIN THROUGH CONTACTS YOU MAY MAKE THROUGH THIS SITE, OR PRODUCTS OFFERED THROUGH THE WEBSITE, SHOULD BE VERIFIED WITH YOUR PROFESSIONAL HEALTH CARE PRACTIONNER. CONSULT YOUR PROFESSIONAL HEALTH CARE PRACTIONNER WITH ANY SPECIFIC HEALTH QUESTIONS OR PROBLEMS YOU MAY HAVE BEFORE USING OUR PRODUCTS.
• WILL BE RESPONSIBLE UNDER NO CIRCUMSTANCES WILL FOR ANY LOSS, LIABILITY OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH OR PROPERY DAMAGE, RESULTING FROM OR ARISING OUT OF ANYONE’S ACCESS OR USE OF THE WEBSITE, ANY CONTENT POSTED ON THE WEBSITE OR TRANSMITTED TO USERS, ANY INTERACTIONS BETWEEN OR AMONG USERS OF THE WEBSITE, WHETHER ONLINE OR OFFLINE, OR YOUR USE OR CONSUMPTION OF ANY PRODUCTS PURCHASED THROUGH THIS SITE.
Reliance of any information or products provided by us, our agents or employees is solely at your own risk and we hereby disclaim any and all liability in connection therewith.
We press our juices in a kitchen that also processes nuts for our nut milks. It is therefore not possible to avoid that traces of nuts might be found in products that are by definition nut free. By placing your order with us you agree not to hold us liable for any allergic reactions to nuts or any other ingredients. We regret to inform you that we cannot deliver our products to you if you suffer from allergies with a risk of an anaphylactic shock.
If you create an account on the Website, please follow the instructions on our webpage to do so. You need to be at least 18 years of age to order with us. Customers using this website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
You are solely responsible for maintaining the security and confidentiality of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
We accept payments via Credit Card (Mastercard & VISA). Prices quoted are in UAE Dirhams and all payments are to be made in UAE Dirhams.
All prices quoted are based on advance payments unless otherwise agreed in writing.
Our prices are subject to change at any time without prior notice.
We will bill your credit card as soon as you place an order with us. We carry this out to ensure that we can deliver at your chosen delivery time. Once the amount was confirmed by your bank we will process your order. If on occasion a product may be unavailable after processing your order and billing your credit card we will provide you with an option (i) to consider selecting an alternative product or (ii) opting for a refund should we be unable to determine when the product you want may be back in stock. It may take up to 15 days for a refund to be credited back to your card.
We cannot process your deliveries in case your credit card company does not authorize the payment prior to the requested delivery date. Should we incur any additional costs due to a delay in payments or short payments that are not in line with your order you agree to compensate these costs for us in due course.
Should a payment not be processed by your bank you need to contact us directly via phone or email to correct your order as soon as possible during our business hours. Please note that changes to your order cannot be done through the web based system until we have received your payment.
After a successful order and payment, Essentially will provide you with an order confirmation via email to confirm your purchase and payment status.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
Unfortunately we can’t offer you a refund once payment has been issued. We can, however, offer you store credit in the form of juice, juice cleanses and other products in our shop. These can be redeemed at any date or time.
In the unlikely event a refund will be issued, refunds will be done through the original mode of payment.
To be eligible for store credit, please email us at [email protected] with your order number and we shall proceed with the necessary steps.
Orders & Deliveries
Essentially strives to provide the customers with an efficient and easy to use order and delivery service. By submitting your order through our website you issue a firm purchase request for the selected products. You are provided with an option of picking from multiple delivery options. On occasion some delivery options may not be available if their cut off time has passed or if the delivery slot has been filled with other orders. While we try very hard to ensure that all deliveries take place on time, unfortunately elements such as force majeure, traffic, weather and on occasion, fulfillment delays may contribute to delays in delivery beyond our control and we will not be in a position to compensate for any loss. We reserve the right to reject orders without reason. This could for instance be the case for orders where we expect complications with logistics and delivery times.
At this time, we deliver across Dubai and Abu Dhabi. City limits apply. Shipments to other emirates in the UAE are available on request and might incur additional logistics charges.
Delivery fees will be mentioned on the checkout page depending on the location. Avoid any delivery delay by providing your full address along with your contact details.
We will deliver to the location that you selected as delivery address in your purchase order. We reserve the right not to ship to all possible locations – we will inform you during your registration process if we foresee any issues with delivery to the address of your choice.
You are responsible to prepare a successful handover of your delivery on the date chosen during your ordering process and to provide us with all necessary instructions to be able to deliver the product to you in time.
Should we be unable to deliver your shipment to the address provided by you, we will attempt to contact you via phone using the number stored in your customer profile. You need to ensure that you are available on the number provided.
Please understand that our drivers are strictly advised to never leave juice unattended. If no person is available to receive a delivery, the order will be returned to our offices and re-delivered at your expense. Once delivery is made, we are not responsible for items left to spoil.
We hope that you’re happy with our products and we are committed to deliver your accurate order in the right condition.
You are responsible to check all deliveries for content, damages and accuracy immediately after receipt and to contact us via phone or email in case of any defects or missing items immediately after the delivery. Within three hours after the delivery, we will consider the shipment as accurately delivered to you and cannot accept any claims of defects or missing items.
Incorrect deliveries or products that are not in line with these Terms & Conditions will be credited back to you. Apart from that, our liability is limited to the total value of products provided incorrectly.
You have the possibility to communicate a change of your delivery address to us at latest 24 hours prior to requested delivery date by sending an email to [email protected] We will do our best to fulfill your changed delivery requests timely and consistently, however we cannot guarantee that your delivery reaches you at the exact time requested. We cannot be held liable for delayed deliveries.
All items ordered online will be shipped using a third-party courier service. We only deliver to areas within the UAE. Items ordered before 4pm for delivery in Dubai can be shipped between 6pm and 8pm the following day as our earliest available shipping date. The earliest available shipping date for items ordered after 4pm is between 6pm and 8pm is 2 days after order date. We do not deliver on Fridays. For deliveries to other Emirates, our orders team will call to arrange a suitable delivery time on the delivery date selected by the customer.
For cancellations, refunds will be made to card or store credit. We are committed to provide you with the freshest possible product at all times. With our commitment to quality, we require a minimum of one (1) calendar day notice of cancellation prior to the delivery date selected during the ordering process. Such cancellations have to be issued in writing to Essentially under [email protected] Should the cancellation be issued within less than one (1) days prior to the selected delivery date, no refund will be possible.
The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites is not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exist on all text relating to Essentially’s services and the full content of this website including logos, graphics, illustrations, pictures and animations. It is prohibited to copy, modify, reproduce and distribute this content without our prior written consent.
As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to by essentially.ae violates your copyright, you are encouraged to notify us.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
Essentially reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Essentially may also, in the future, offer new services and/or products through the website. Such new products and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.
Limitation of Liability
In no event will Essentially, or its suppliers or affiliates, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Essentially under this agreement during the twelve (12) month period prior to the cause of action. The company shall have no liability for any failure or delay due to matters beyond their reasonable control.
You agree to indemnify and hold harmless Essentially, its suppliers and affiliates, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. essentially.ae will not pass any debit/credit card details to third parties.